Informational translation of the Russian terms. Original Russian document: RU · Original.
1. Definitions
The Platform means GEIZER Marketplace, geizer.pro and its pages, operated by ООО «ГЕЙЗЕР.ПРО», INN 2221257262, OGRN 1222200013199. The Seller is the manufacturer or supplier selling the goods; its name, INN and address appear on the product card and fiscal receipt. The Buyer is a legally capable individual, individual entrepreneur or legal entity placing an order. Goods are products in the catalogue. An Order is a request placed on the site. The Buyer account is the private area showing orders and their statuses.
If no seller is named on the product card, ООО «ГЕЙЗЕР.ПРО» is the seller and the same terms apply. The receipt identifies the party selling the goods by the same rule.
2. Subject matter
2.1. The Platform enables the buyer to select goods, place an order and pay. The sale contract is between the buyer and the seller of the goods.
2.1.1. The Platform accepts payment on the seller’s instructions and transfers it to the seller. It issues the fiscal receipt in the seller’s name, stating its name and INN (paragraph 1, Article 4.7, Federal Law No. 54-FZ).
2.1.2. The seller ships the goods and is responsible for their quality, completeness, shelf life and handover to the buyer.
2.1.3. The Platform is responsible for the accuracy of seller and product information published on the site and refunds the advance payment if the goods are not handed over on time and the buyer terminates the contract (paragraph 1.2, Article 9 and Article 12 of the Russian Consumer Protection Law).
2.2. The catalogue’s assortment, specifications and prices may change. The price and specifications in effect when the order was placed apply to that order.
3. Placing an order
3.1. Orders are placed online. Questions: 8 800 600-54-37 or sales@geizer.pro.
3.2. Orders are accepted automatically. An online-payment order is accepted after successful payment. Updates are emailed to the stated address and the status appears in the buyer account.
3.3. Minimum quantities and order values depend on the manufacturer. Where defined, they appear on the product card; the cart prevents ordering below the minimum and shows the shortfall.
3.4. The contract is concluded when invoice payment reaches the seller’s settlement account, or when a card or SBP payment is successfully debited.
3.5. The seller (brand) states availability on each product card. If an item is nevertheless unavailable, section 8 applies.
3.6. An online-payment order unpaid for 48 hours after placement is cancelled automatically and the buyer is emailed. The seller may cancel an order containing inaccurate information.
4. Prices and payment
4.1. Prices are in Russian rubles (RUB). VAT, where applicable, is stated on the invoice and fiscal receipt. Delivery is included in the product price with no separate charge.
4.2. The order price is fixed when the order is placed and cannot subsequently be changed unilaterally.
4.3. Legal entities and individual entrepreneurs may pay by bank transfer against an invoice. Bank card and SBP payments are available online through ЮKassa (YooKassa).
4.4. Invoice payment by a bank payment instruction, without a card or other electronic means of payment, is made without cash register equipment.
4.5. For card, SBP or other electronic payment, including payment by a company representative, the Platform issues and sends an electronic fiscal receipt to the stated email and phone no later than the next business day and no later than handover, as required by cash register law. The receipt is in the seller’s name and contains its name and INN. An email or phone is therefore required for payment.
4.6. The party accepting payment remains responsible for issuing the receipt; the payment provider does not assume that obligation merely by accepting payment.
4.7. If an item is unavailable after payment, the buyer chooses a new deadline, a replacement or a refund within 10 days (section 8, paragraphs 8.3–8.4).
4.8. An SBP-paid order earns Geizer Coin equal to 1% of the order value. Coins can cover up to 30% of the next order and remain valid for 180 days. See the full Geizer Coin rules below.
5. Delivery and transfer of risk
5.1. The manufacturer arranges delivery using transport companies («Деловые Линии», СДЭК, ПЭК, «Байкал Сервис», КИТ, «Энергия», «Почта России») from its warehouse or the Barnaul warehouse, or collection at 30A Bekhtereva Street, Barnaul.
5.2. Items may come from different manufacturers, so an order may travel as consolidated freight and arrive in several consignments on different dates. The seller provides item-specific timing using manufacturer information.
5.3. Delivery is included in the product price. Website delivery times are indicative; dispatch is notified by email and status appears in the buyer account.
5.4. Risk of accidental loss and title pass to the buyer when the goods are handed to the buyer or the first carrier, whichever occurs first, unless otherwise agreed.
5.5. The seller is not responsible for delays caused by a carrier or manufacturer provided it handed the goods to the carrier on time.
6. Inspection on receipt
6.1. On receipt, the buyer checks parcel count, packaging integrity and conformity with the order in the presence of the carrier’s or seller’s representative.
6.2. Damage, shortages and discrepancies must be recorded in a report or waybill before signing. Without such a record, claims about quantity and visible damage may be rejected.
6.3. This does not restrict an individual buyer’s right to claim for hidden defects under consumer protection law.
7. Returns and exchanges
Where to contact: the Platform accepts return, exchange and defect claims at sales@geizer.pro or 8 800 600-54-37. It forwards them to the seller and stays in contact until resolution. Claims may also be sent directly to the seller at the name and address on the product card and receipt. The seller decides on the goods; the Platform refunds money it accepted.
Individual buyers may cancel before handover or within 7 days afterwards if marketable appearance, consumer properties and payment evidence or other proof of purchase are preserved. This is the distance-selling rule.
Goods with damaged original packaging, opened or unsealed containers or signs of use cannot be returned because their marketable condition and consumer properties cannot be restored.
Refunds use the original payment method within 10 days of the demand.
For legal entities and individual entrepreneurs, consumer protection law does not apply. Returns or exchanges of goods of satisfactory quality require mutual agreement. Quantity, completeness and quality claims follow the Civil Code’s sale and supply rules.
In all cases, goods with damaged original packaging, opened containers or signs of use cannot be returned, except where the claimed defect is related to that condition.
8. Goods unavailable after payment
8.1. If a paid item is unavailable, the buyer is emailed and the item status appears in the buyer account.
8.2. The buyer chooses a new deadline, a comparable replacement at an agreed price, or cancellation and a refund within the periods in paragraphs 8.3–8.4.
8.3. An individual receives a refund within 10 days of the demand. Consumer protection law provides a penalty of 0.5% of the advance payment for each day of delay.
8.4. A legal entity or individual entrepreneur receives a refund within 10 business days of a written request unless otherwise agreed.
8.5. The seller’s liability for manufacturer-caused unavailability is limited to the amount paid for that item, except where mandatory consumer protection law provides otherwise.
9. Personal data
9.1. When ordering, the buyer provides name, phone, email and delivery address, and businesses also provide their details, and agrees to processing for order fulfilment, fiscal receipts and status updates. See the personal data policy below.
9.2. Data is shared only as necessary to fulfil the order with the seller, carrier and payment provider, and where required by law. The seller receives order contents, name, phone and delivery address needed to prepare and ship it.
9.3. Consent may be withdrawn by email to info@geizer.pro, also listed in the personal data policy.
10. Liability and force majeure
10.1. The parties are liable under Russian Federation law.
10.2. The buyer must follow manufacturer instructions for use, dilution and storage of concentrates. The seller is not responsible for harm resulting from failure to follow them.
10.3. The parties are excused from liability for force majeure: natural disasters, government actions, military action, transport accidents, and payment or communications system failures.
10.4. The seller is not responsible for carrier, payment provider or manufacturer delays, except where consumer protection law imposes liability irrespective of third-party fault.
10.5. The seller’s aggregate liability for an order is limited to the amount paid for the relevant goods unless the law provides otherwise.
11. Legal details
Platform: ООО «ГЕЙЗЕР.ПРО». INN 2221257262, OGRN 1222200013199. Office: 656011, Altai Krai, Barnaul, 30A Bekhtereva Street. Phone: 8 800 600-54-37. Email: sales@geizer.pro. Website: geizer.pro.
The product seller is named on the product card with its name, INN and address and on the fiscal receipt. If unnamed, the seller is ООО «ГЕЙЗЕР.ПРО». The invoice and contract contain full details including the seller’s bank account.
Why the receipt’s entity may differ from the footer: the site and brand are operated by ООО «ГЕЙЗЕР» (INN 2225207047), also the personal data operator. The Platform and payment acceptance are operated by ООО «ГЕЙЗЕР.ПРО» (INN 2221257262). The receipt identifies the product seller: the manufacturer or the Platform if no seller is named.
Public offer · Geizer Coin · Personal data policy · Buyer account